General
1. This website is offered to you conditioned on your acceptance
without modification of the terms, conditions, and notices
contained herein. Your use of this website constitutes your
agreement to all such terms, conditions, and notices which are
subject to amendment without any notice. You agree to click on
the links to and familiarize yourself with the Terms of Use and
other terms and guidelines found throughout this website and
abide by them if you choose to use the sites, pages or services
to which they apply. Further more you shall be liable to comply
with all the Terms and Conditions of Al Rayes express travel and
tourism.
2. As a condition of your use of this website, you warrant to
Al Rayes express travel and tourism
that you will not use this website for any purpose that is
unlawful or prohibited by these terms, conditions, and notices.
3. All trips and prices shown are subject to availability and
possible change without notice.
4. Itineraries may differ from advertised due to circumstances
beyond our control.
Insurance
1. Travelers are strongly advised to ensure that they have
comprehensive Travel Insurance Coverage (including cancellation,
personal injury, medical expenses, loss of luggage, flight delay
etc) during their travel.
2.
Al Rayes express travel and tourism
is not responsible for the insurance policy of the clients.
Al Rayes express travel and tourism
will not be liable for expenses arising out of cancellation,
injury, medical expenses, death etc.
Booking & Payment Policy
1. 25% of the tour expenses is to be deposited with
Al Rayes express travel and tourism
at the time of booking. This deposit along with a letter from
Al Rayes express travel and tourism
on receipt of such an amount will be considered the
confirmation of the booking.
2. The full payment for the tour needs to be paid 30 days prior
to start of our service
3. Full payments are required in advance in certain cases such
as hotel or resort bookings during peak season (New Year for
example).
Cancellation & Refund policy
1. Cancellations will be subject to cancellation charges.
2. Cancellations have to be intimated to
Al Rayes express travel and tourism
in writing.
3. Deposit of 15% is not refundable on cancellation.
4. Cancellation by
Al Rayes express travel and tourism
due to unforeseen eventualities of disaster, war, riots,
political or industrial unrest like Airline operators strike or
any other force majeure (forces outside our control), it may be
necessary to cancel the tour in the best interests of our
clients. In such an eventuality our clients will be informed as
soon as possible. The expenses borne by the clients will be
refunded in full. We will also provide you with an alternate set
of tour dates.
5.
Al Rayes express travel and tourism
does not own places of accommodation (hotels, resorts) for its
clients. While we do exert influence for the service providers
to adhere to the utmost quality, the ultimate responsibility for
the service is with the Hotels themselves.
6.
Al Rayes express travel and tourism
will not refund the booking amount for entry refused due to
VISA or health factors, such cancellations will be guided by the
cancellation policy.
7. For unused hotel accommodation, chartered accommodation and
missed meals etc, we do not bear any responsibility or refund.
In case you cancel a trip after its commencement, the refund
would be restricted to a limited amount depending on the
cancellation policies of the hotels we patronize Full
cancellations are applicable in certain cases such as special
train journeys, hotel or resort bookings during peak season and
high occupancy dates.
Our
Liabilities & Limitations
Al Rayes express travel and tourism
acts in the capacity of an agent for the hotels, airlines,
transporters and contractors providing other services. All
contracts and tickets, exchange orders and receipts issued by us
are subject to the terms and conditions under which they provide
these services. We shall not be held responsible for any delays
or alterations in the program or any expenses incurred directly
or indirectly due to flight cancellations, natural hazards, and
breakdown of transport, accidents, breakdown of machinery or
equipment, weather, illness, political closures, landslides or
any untoward incidents. We shall not be held responsible for any
loss, damage or injury to a person, property or otherwise in
connection with accommodation, transportation or other services,
directly or indirectly resulting from an act of God, fire,
danger, accident, strikes, civil disturbances, war, custom or
medical department regulations, defaults or any other conditions
beyond our control. We do not have insurance policies covering
the expenses for sickness, accident, and losses due to theft or
any other reason. Visitors are advised to seek such insurance
arrangements in their home countries. Also, all personal
property and baggage at all times is at the client's risk.